Category: Live Chat Software

Why Live Chat support service is so important?

live chat operatorImportance of Live Chat Support Service

Live chat support is the next level in gaining customer loyalty. Having someone there to answer questions provides instant feedback, develops customer trust and gives you an edge over the competition.

Instant Feedback
You are constantly tweaking and improving your website to keep the content and layout fresh. You want customers to keep coming back to see the changes and marvel in the product lines that you offer. A live chat professional allows for your customers to provide real, live feedback about the site and offer suggestions for improvement. Your customers will tell you how well you’re doing by the questions that they ask and feedback they’ll provide.

Develop trust
Nobody enjoys feeling like they have no support in their endeavors. Your clients are no different. They want to feel that there is somebody that they can turn to if they have any questions about your product or web design. They want to feel that they have a ‘say’ in a website’s development and to believe that a company cares about their needs. An experienced chat professional can offer all of those services to your customers.

Keep an edge on the competition
You need any edge over the competition that you can get. By offering live, dynamic assistance instead of static help pages, you gain the edge that you need. You have added a personal touch, and can develop a personal rapport with the customers that will keep them coming back to your website. Coming back to your site means they aren’t thinking about the competition.

When you offer live chat support, you create an atmosphere of trust. That trust is invaluable, and will convert those who are ‘just browsing’ into your raving fans and company evangelists.

Jun 07, 2010 | 0 comments | View Post

Best live chat software: What to look for?

best live chat softwareWith the recent downfall of the economy, many businesses have faced small to large-scale cutbacks in employees. Unfortunately with these cuts comes loss of business and lowering of quality in customer service and sales. With the new revolution of online live chat communications, revenues and customer service quality will not need to fall. Some live chat software rates are as low as about $10 per month per agent. Lately many companies have utilized this phenomenal feature, so most customers now expect a live chat option, often making a personal judgment of a company based on ease of access for help. Live chat is most useful when placed on the landing or home page of the website. Considering the very important advantages of live chat, the only issue left to face is finding the best live chat software. Countless options exist, but here are a few things to look for in the best live chat software programs:

  • Automatic Invitation To Chat
    This feature is the most important to seek when searching for the best live chat software. While the internet has gained popularity among the majority of the population, some people may have difficulty navigating a website to find the option to find live chat. Put the idea into a real life comparison: imagine a shopper walking into a store and not knowing where to look for what is sought; would the shopper have a better experience searching alone or would it be easier if an employee approached the shopper, offering to help? The answer is easy; the same idea is prevalent for online live chat. Customers will be much more impressed by an automatic greeting and invitation to chat with a live agent who is able to answer their questions.

 

  • Ease of use
    This idea should be all-encompassing for the following features: ease of use, setup, support and monitoring access. The best live chat software should rate very highly in these features. Some programs are fairly difficult to use and they may be learned, but it is much more convenient to own a quality user-friendly chat software.

 

  • Additional Useful Features
    Some additional features are very helpful; one of the most helpful is a built-in spell checker. Catching spelling errors is crucial to uphold a professional appearance. A typing indicator is also important to let the customer know exactly when the agent is typing and vice versa, which will keep the conversation engaging.
Feb 08, 2010 | 0 comments | View Post

Live Chat Software produces real results

Live chat software produces resultsLive Chat Software produces real results

With today’s technology shoppers will search the web before ever thinking about visiting a dealer. Each of these visitors to these web pages are potential customers. And like all customers, they will need to have all of their questions addressed before considering a purchase.

Live chat software allows these visitors to interact with websites’ technical support, customer service department, sales department or any other department. Any questions these people have can be answered immediately, saving time and preventing the loss of a customer.

Another great advantage live chat software offers is how user friendly it is. Owners can add and remove operators to the software with just a few simple clicks, allowing them to log in to the system and go online at any time, from any computer in the world. This is great for a business, both large and small, where employees are frequently coming and going.

With Proactive Live Chat Invitations, operators can even engage a visitor as soon as they enter the website, or at any other time they choose. Several major websites use this unique feature. It lets their visitors sort of browse around for a few moments before then ‘approaching’ them. Live chat software also lets visitors request a live chat session instantly if needed.

If your website does not have Live Chat, get it today! Proudly announce to all of your existing and new customers that you have it! This adds trust and improves sales and customer loyalty! 

Feb 04, 2010 | 0 comments | View Post