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	<title>BEST LIVE CHAT SOFTWARE &#187; help desk scripts</title>
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	<description>DO YOU OFFER LIVE HELP ON YOUR WEBSITE?</description>
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		<title>Using quality assurance to track and improve help desk effectiveness</title>
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		<pubDate>Sat, 19 Jun 2010 14:53:03 +0000</pubDate>
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				<category><![CDATA[Help Desk Software]]></category>
		<category><![CDATA[Live help desk]]></category>
		<category><![CDATA[help desk effectiveness]]></category>
		<category><![CDATA[help desk scripts]]></category>
		<category><![CDATA[help desk tracking and monitoring]]></category>

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		<description><![CDATA[Tracking and improving the effectiveness of a company’s help desk operation is a key factor in customer satisfaction and help desk performance. An efficient help desk is a key area of support when addressing client and personnel issues. Most help desks are the first line of communication within a company when clients call with issues. 



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